IT Service Desk

IT Service Desk

IT Service Desk

Powersolv's IT Service Desk is much more than traditional help desks; we provide our customers with immediate and professional support with budgeted and reasonable overheads. IT Service Desk is comprised of highly professional experts, certified for their skills and whonare available 24*7 via phone, mailers and web chats on our secure web portal.

Powersolv leverages ITIL best practices methodology to run a highly efficient and cost effective support operation.

Here is where Powersolv Services can help

Establish and operate your IT help desk 24*7.
Use multiple mediums of service such as real-time voice, email, chat and remote login support to your end users.
Infrastructure sizing, capacity planning, installing, patching, upgrading, supporting, and maintaining servers, and planning for and responding to service outage.
Maintenance of network facilities in individual machines.
Maintenance of file servers, VPN gateways, intrusion detection systems and overall System and Database Administration.
Update software security patches, operating system updates, performance tuning, log analysis, maintaining application updates and bug fixes.

Get To Know Us Better

Want to find out how Powersolv can solve problems specific to your organization? Let's talk.